Terms of Service
Effective Date: February 1, 2026 | Last Updated: September 1, 2026
Full Circle Access Solutions, Inc. ("FCA," "we," "us") runs the Full Circle Access website and app (together, "the service"). These Terms are the agreement between you and FCA when you use the service. If you do not agree, please do not use it.
1. Who can use FCA
You must be at least 13. To send a request that involves a payment, you must be 18 or have a parent or guardian's permission. If you use the service on behalf of a company or venue, you confirm you have the authority to agree to these Terms for it.
2. Your account
One account per person. Keep your login private. You are responsible for activity under your account. Give us accurate information and keep it current. If you think someone else is using your account, email privacy@fullcircleaccess.co. You can delete your account at any time in the app.
3. What FCA does, and what it does not do
FCA gives you information a venue has confirmed, lets you send requests to a venue before an event, and lets you ask questions in the app.
Venues fulfill requests, not FCA. A request goes to the venue. The venue decides whether to approve it and is responsible for providing it at the event. FCA passes the request along and tells you the venue's answer. FCA does not run the venue, staff the event, or guarantee the venue will provide what you asked for.
Information can be wrong. Details come from venues and from guests. We work to keep them accurate and correct what is reported, but we cannot promise every detail is right on the day.
Answers in the app are information, not commitments. Some answers are generated by software from what the venue confirmed. They can be wrong. A request is confirmed only when the venue approves it in the app.
No documentation. FCA never asks you to prove eligibility for anything, and does not accept documentation if offered.
FCA is not at the event. Attending an event is between you and the venue. The venue's rules, ticket terms, and safety policies apply, and FCA is not responsible for what happens there.
4. Requests, payments, and cancellations
Some requests are free and some carry a price set by the venue. The price, any lead time, and the cancellation window are shown in the app before you send a request. Sending a request may place a small temporary hold on your card to verify it, which is explained before you confirm; it is not a charge. Payments are handled by a third-party payment processor under its own terms. If a venue changes or declines a request, you are told in the app.
5. What you post
You can add photos and notes about venues. When you do, you give FCA permission to display them in the service and use them to keep venue information accurate. We review content before publishing it and remove anything abusive, discriminatory, misleading, or unrelated to the venue. Ableist, racist, sexist, homophobic, transphobic, or ageist content gets removed and can close your account. Do not post anything you do not have the right to share, including other people's information or photos of other guests without their permission.
6. Using the service properly
Use the service only as intended and for lawful purposes. Do not try to break into it, scrape it, copy its content, overload it, send fake requests, or use bots or automated tools without our written permission. We can suspend or close accounts that do.
7. Notifications
With your permission, the app sends push notifications about your requests and your account. You can turn them off in your device settings. If you give us your mobile number, we may text you about your requests; reply STOP to any text to opt out. Message and data rates from your carrier may apply.
8. Links and third-party services
The service links to venues, ticket sellers, forms, and other sites we do not run. Their terms and privacy policies apply there, and we are not responsible for them.
9. Our content and trademarks
Full Circle Access, FCA, Experience Intelligence™, and Accessibility Intelligence™ are pending trademarks of Full Circle Access Solutions, Inc. The app, site, design, text, and code are ours. You may use the service; you may not copy, resell, or build on it without our written permission.
If you believe content in the service infringes your copyright, email legal@fullcircleaccess.co with the content, where it appears, your contact information, and a statement that you own the work. We remove infringing content and close the accounts of repeat infringers.
10. No warranties
The service is provided as is. We do not promise it will be uninterrupted or error-free, or that any information in it is complete or correct. To the extent the law allows, we disclaim all warranties.
11. Limits on our liability
To the extent the law allows, FCA is not liable for indirect, incidental, or consequential damages, or for anything a venue does or fails to do. Our total liability to you for any claim is limited to the greater of $100 or what you paid FCA in the 12 months before the claim.
12. Your responsibility to us
If your misuse of the service, your content, or your breach of these Terms leads to a claim against FCA, you agree to cover our costs, including reasonable attorney's fees.
13. Disagreements
These Terms are governed by Delaware law. Before either of us files a claim, we agree to try to work it out first: email legal@fullcircleaccess.co and allow 30 days. If that fails, claims go to the courts in Delaware.
14. Ending things
You can delete your account at any time. We can suspend or close your account if you break these Terms, or if we stop offering the service, in which case we will tell you. Sections 9 through 13 survive.
15. Changes
If we make a meaningful change, we will tell you in the app or by email at least 14 days before it takes effect. Small changes take effect when posted. Continued use after a change means you accept it.
16. The whole agreement
These Terms, the Privacy Policy, and the Accessibility Statement are the entire agreement between you and FCA about the service. If part of these Terms cannot be enforced, the rest still applies. If you use the app on an Apple device, Apple is not a party to these Terms and has no responsibility for the app or its support. Apple may enforce these Terms against you as a third-party beneficiary.
17. Contact
Effective: [date] · Last updated: [date]
Full Circle Access Solutions, Inc. ("FCA," "we," "us") runs the Full Circle Access website and app (together, "the service"). These Terms are the agreement between you and FCA when you use the service. If you do not agree, please do not use it.
1. Who can use FCA
You must be at least 13. To send a request that involves a payment, you must be 18 or have a parent or guardian's permission. If you use the service on behalf of a company or venue, you confirm you have the authority to agree to these Terms for it.
2. Your account
One account per person. Keep your login private. You are responsible for activity under your account. Give us accurate information and keep it current. If you think someone else is using your account, email privacy@fullcircleaccess.co. You can delete your account at any time in the app.
3. What FCA does, and what it does not do
FCA gives you information a venue has confirmed, lets you send requests to a venue before an event, and lets you ask questions in the app.
Venues fulfill requests, not FCA. A request goes to the venue. The venue decides whether to approve it and is responsible for providing it at the event. FCA passes the request along and tells you the venue's answer. FCA does not run the venue, staff the event, or guarantee the venue will provide what you asked for.
Information can be wrong. Details come from venues and from guests. We work to keep them accurate and correct what is reported, but we cannot promise every detail is right on the day.
Answers in the app are information, not commitments. Some answers are generated by software from what the venue confirmed. They can be wrong. A request is confirmed only when the venue approves it in the app.
No documentation. FCA never asks you to prove eligibility for anything, and does not accept documentation if offered.
FCA is not at the event. Attending an event is between you and the venue. The venue's rules, ticket terms, and safety policies apply, and FCA is not responsible for what happens there.
4. Requests, payments, and cancellations
Some requests are free and some carry a price set by the venue. The price, any lead time, and the cancellation window are shown in the app before you send a request. Sending a request may place a small temporary hold on your card to verify it, which is explained before you confirm; it is not a charge. Payments are handled by a third-party payment processor under its own terms. If a venue changes or declines a request, you are told in the app.
5. What you post
You can add photos and notes about venues. When you do, you give FCA permission to display them in the service and use them to keep venue information accurate. We review content before publishing it and remove anything abusive, discriminatory, misleading, or unrelated to the venue. Ableist, racist, sexist, homophobic, transphobic, or ageist content gets removed and can close your account. Do not post anything you do not have the right to share, including other people's information or photos of other guests without their permission.
6. Using the service properly
Use the service only as intended and for lawful purposes. Do not try to break into it, scrape it, copy its content, overload it, send fake requests, or use bots or automated tools without our written permission. We can suspend or close accounts that do.
7. Notifications
With your permission, the app sends push notifications about your requests and your account. You can turn them off in your device settings. If you give us your mobile number, we may text you about your requests; reply STOP to any text to opt out. Message and data rates from your carrier may apply.
8. Links and third-party services
The service links to venues, ticket sellers, forms, and other sites we do not run. Their terms and privacy policies apply there, and we are not responsible for them.
9. Our content and trademarks
Full Circle Access, FCA, Experience Intelligence™, and Accessibility Intelligence™ are pending trademarks of Full Circle Access Solutions, Inc. The app, site, design, text, and code are ours. You may use the service; you may not copy, resell, or build on it without our written permission.
If you believe content in the service infringes your copyright, email legal@fullcircleaccess.co with the content, where it appears, your contact information, and a statement that you own the work. We remove infringing content and close the accounts of repeat infringers.
10. No warranties
The service is provided as is. We do not promise it will be uninterrupted or error-free, or that any information in it is complete or correct. To the extent the law allows, we disclaim all warranties.
11. Limits on our liability
To the extent the law allows, FCA is not liable for indirect, incidental, or consequential damages, or for anything a venue does or fails to do. Our total liability to you for any claim is limited to the greater of $100 or what you paid FCA in the 12 months before the claim.
12. Your responsibility to us
If your misuse of the service, your content, or your breach of these Terms leads to a claim against FCA, you agree to cover our costs, including reasonable attorney's fees.
13. Disagreements
These Terms are governed by Delaware law. Before either of us files a claim, we agree to try to work it out first: email legal@fullcircleaccess.co and allow 30 days. If that fails, claims go to the courts in Delaware.
14. Ending things
You can delete your account at any time. We can suspend or close your account if you break these Terms, or if we stop offering the service, in which case we will tell you. Sections 9 through 13 survive.
15. Changes
If we make a meaningful change, we will tell you in the app or by email at least 14 days before it takes effect. Small changes take effect when posted. Continued use after a change means you accept it.
16. The whole agreement
These Terms, the Privacy Policy, and the Accessibility Statement are the entire agreement between you and FCA about the service. If part of these Terms cannot be enforced, the rest still applies. If you use the app on an Apple device, Apple is not a party to these Terms and has no responsibility for the app or its support. Apple may enforce these Terms against you as a third-party beneficiary.
17. Contact
Our Commitment
Full Circle Access is committed to providing a website and platform that works for all users. Accessibility is built into our product from the start — it is a core feature of our culture and how we design, build, and test everything we create.
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. We test with assistive technology users throughout development and apply universal design principles so the platform serves the full range of guests.
What We Built
Our website (fullcircleaccess.co) is built to the following standards. Our mobile app and venue dashboard will meet these same standards at launch.
Screen reader compatible: Tested with VoiceOver (macOS/iOS), NVDA (Windows), and JAWS (Windows). All interactive elements are properly labeled and navigable.
Keyboard navigable: Every feature on our platform is accessible without a mouse. Tab order follows a logical reading sequence. All interactive elements are reachable and operable via keyboard.
Color and contrast: All text meets a minimum 4.5:1 contrast ratio against its background. Large text (18px+ or 14px+ bold) meets a minimum 3:1 ratio. We do not rely on color alone to convey information.
Images and media: All images include descriptive alt text. All video content includes captions and audio descriptions. Decorative images are marked appropriately and hidden from assistive technology.
Responsive design: Our platform is fully functional from 320px mobile screens through desktop displays, with no loss of content or functionality at any viewport size.
No overlays: We do not use accessibility overlay tools or widgets.
Language and Communication
We follow inclusive language guidelines throughout our platform, communications, and documentation. We use person-first and identity-first language as preferred by the communities we serve. We do not use ableist metaphors or terminology in our product, marketing, or internal communications.
Ongoing Testing
We conduct regular accessibility testing with assistive technology users, including screen reader users, keyboard-only users, and users with cognitive and motor disabilities. Testing happens throughout development — not only before launch. We incorporate accessibility feedback into every sprint cycle.
Team Practices
Our team uses Google Meet with live captions, transcripts, and visual descriptions for all meetings. We share agendas in advance. We provide materials in accessible formats. When scheduling meetings with external participants, we ask what accommodations would make the meeting work best for them.
Known Limitations
We are a pre-launch platform and accessibility improvements are ongoing. If you encounter a barrier, please email us at accessibility@fullcircleaccess.co. We track all reported issues and prioritize fixes based on impact.
Third-Party Evaluation
We are committed to independent accessibility evaluation and will publish audit results as they become available. Our goal is to complete a third-party WCAG 2.1 AAA audit before our public launch.
Report a Barrier
If you encounter an accessibility barrier on our platform, please contact us: accessibility@fullcircleaccess.co
Our contact form lets you choose your preferred communication method — email, text, phone call, or video call — so we can respond in the way that works best for you.
We respond to accessibility feedback within 3 business days and work to resolve reported barriers as quickly as possible.
When you report an issue, please include the page, screenshot, or feature where you encountered the barrier, the assistive technology you were using (if applicable), and a description of what happened.
Contact
Accessibility questions and feedback: accessibility@fullcircleaccess.co