Privacy Policy
Effective Date: February 1, 2026 | Last Updated: September 1, 2026
This policy explains what Full Circle Access Solutions, Inc. ("FCA," "we," "us") collects when you use our website and app, what we do with it, and what we never do.
The short version: we collect what we need to send your requests to a venue and make the app work. Venues get what they need to fulfill your request, and what you choose to share. We never ask why you are requesting something, and we never sell your information.
1. What we collect
Account. Email address, sign-in credentials, and a name if you choose to give one.
Requests. What you request, for which event, any note you add, and the venue's response.
Preferences and settings you choose in the app.
Content you post, such as photos and notes about venues.
Questions you ask in the app and the answers.
Location, only if you allow it in your device settings. You can turn it off any time and the app still works.
Device and usage information: device type, operating system, app version, which screens you use, and crashes, used to fix problems and improve the app.
Payment. Our payment processor handles your card. We receive a confirmation and the last four digits, never the full number.
On the website, we use cookies and similar tools for basic analytics (which pages are visited, from where) and to make embedded forms work. We do not use advertising cookies. You can block cookies in your browser and the site still works.
2. What we do not collect
We do not ask for, and do not accept, medical records, diagnoses, disability documentation, or proof of eligibility. We do not ask why you are requesting something. We do not collect biometric data. We do not track you across other apps or websites. We recognize that a request can suggest something about you. We treat request data as personal information, keep it only to fulfill your request.
3. What venues receive
A venue receives what it needs to fulfill your request: the request itself, the event, any note you added, your name and email, and your ticket confirmation number. Unless you allow it, it does not receive your profile, your other requests, or your history at other venues. Venues also receive anonymized totals that cannot be traced to you. Content you post, if published, is viewable to other guests and to the venue.
4. How we use your information
To send your requests to the venue and tell you the answer. To answer your questions in the app. To keep venue information accurate. To run, fix, and improve the service. To email you about your account and requests. To email you about FCA if you opt in, which you can stop at any time. We do not sell your information. We do not share it with advertisers.
5. Who else views it
Service providers who run parts of the service for us, under contracts that limit them to that work. The law, if a court or statute requires it or to protect someone's safety. A buyer of the company, if FCA is acquired, under this policy, and you will be told.
6. How long we keep it
As long as your account is open. When you delete your account, we delete your personal information within 30 days, except what the law requires us to keep. Anonymized totals stay.
7. Your choices and rights
You can view, change, or delete your account and information in the app at any time. You can ask for a copy of your information. You can turn off location. You can opt out of marketing email.
If you live in a state with a privacy law, you have the right to know what we collect, to delete it, to correct it, and to opt out of sale or targeted advertising (we do neither). Email privacy@fullcircleaccess.co and we will respond within 45 days. We will not treat you differently for using these rights.
8. Security
We encrypt your information in transit and at rest, limit who at FCA can access it, and review our security regularly. No system is perfectly secure. If a breach affects you, we will tell you.
FCA is based in the United States and your information is stored and processed there. If you use the service from outside the US, you understand that your information comes to the US.
9. Children
FCA is not for children under 13, and we do not knowingly collect their information. If you think a child under 13 has an account, email privacy@fullcircleaccess.co and we will delete it.
10. Changes
If we make a meaningful change to this policy, we will tell you in the app or by email at least 14 days before it takes effect. Small changes take effect when posted.
11. Contact
This policy explains what Full Circle Access Solutions, Inc. ("FCA," "we," "us") collects when you use our website and app, what we do with it, and what we never do.
The short version: we collect what we need to send your requests to a venue and make the app work. Venues get what they need to fulfill your request, and what you choose to share. We never ask why you are requesting something, and we never sell your information.
1. What we collect
Account. Email address, sign-in credentials, and a name if you choose to give one.
Requests. What you request, for which event, any note you add, and the venue's response.
Preferences and settings you choose in the app.
Content you post, such as photos and notes about venues.
Questions you ask in the app and the answers.
Location, only if you allow it in your device settings. You can turn it off any time and the app still works.
Device and usage information: device type, operating system, app version, which screens you use, and crashes, used to fix problems and improve the app.
Payment. Our payment processor handles your card. We receive a confirmation and the last four digits, never the full number.
On the website, we use cookies and similar tools for basic analytics (which pages are visited, from where) and to make embedded forms work. We do not use advertising cookies. You can block cookies in your browser and the site still works.
2. What we do not collect
We do not ask for, and do not accept, medical records, diagnoses, disability documentation, or proof of eligibility. We do not ask why you are requesting something. We do not collect biometric data. We do not track you across other apps or websites. We recognize that a request can suggest something about you. We treat request data as personal information, keep it only to fulfill your request.
3. What venues receive
A venue receives what it needs to fulfill your request: the request itself, the event, any note you added, your name and email, and your ticket confirmation number. Unless you allow it, it does not receive your profile, your other requests, or your history at other venues. Venues also receive anonymized totals that cannot be traced to you. Content you post, if published, is viewable to other guests and to the venue.
4. How we use your information
To send your requests to the venue and tell you the answer. To answer your questions in the app. To keep venue information accurate. To run, fix, and improve the service. To email you about your account and requests. To email you about FCA if you opt in, which you can stop at any time. We do not sell your information. We do not share it with advertisers.
5. Who else views it
Service providers who run parts of the service for us, under contracts that limit them to that work. The law, if a court or statute requires it or to protect someone's safety. A buyer of the company, if FCA is acquired, under this policy, and you will be told.
6. How long we keep it
As long as your account is open. When you delete your account, we delete your personal information within 30 days, except what the law requires us to keep. Anonymized totals stay.
7. Your choices and rights
You can view, change, or delete your account and information in the app at any time. You can ask for a copy of your information. You can turn off location. You can opt out of marketing email.
If you live in a state with a privacy law, you have the right to know what we collect, to delete it, to correct it, and to opt out of sale or targeted advertising (we do neither). Email privacy@fullcircleaccess.co and we will respond within 45 days. We will not treat you differently for using these rights.
8. Security
We encrypt your information in transit and at rest, limit who at FCA can access it, and review our security regularly. No system is perfectly secure. If a breach affects you, we will tell you.
FCA is based in the United States and your information is stored and processed there. If you use the service from outside the US, you understand that your information comes to the US.
9. Children
FCA is not for children under 13, and we do not knowingly collect their information. If you think a child under 13 has an account, email privacy@fullcircleaccess.co and we will delete it.
10. Changes
If we make a meaningful change to this policy, we will tell you in the app or by email at least 14 days before it takes effect. Small changes take effect when posted.
11. Contact
Our Commitment
Full Circle Access is committed to providing a website and platform that works for all users. Accessibility is built into our product from the start — it is a core feature of our culture and how we design, build, and test everything we create.
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. We test with assistive technology users throughout development and apply universal design principles so the platform serves the full range of guests.
What We Built
Our website (fullcircleaccess.co) is built to the following standards. Our mobile app and venue dashboard will meet these same standards at launch.
Screen reader compatible: Tested with VoiceOver (macOS/iOS), NVDA (Windows), and JAWS (Windows). All interactive elements are properly labeled and navigable.
Keyboard navigable: Every feature on our platform is accessible without a mouse. Tab order follows a logical reading sequence. All interactive elements are reachable and operable via keyboard.
Color and contrast: All text meets a minimum 4.5:1 contrast ratio against its background. Large text (18px+ or 14px+ bold) meets a minimum 3:1 ratio. We do not rely on color alone to convey information.
Images and media: All images include descriptive alt text. All video content includes captions and audio descriptions. Decorative images are marked appropriately and hidden from assistive technology.
Responsive design: Our platform is fully functional from 320px mobile screens through desktop displays, with no loss of content or functionality at any viewport size.
No overlays: We do not use accessibility overlay tools or widgets.
Language and Communication
We follow inclusive language guidelines throughout our platform, communications, and documentation. We use person-first and identity-first language as preferred by the communities we serve. We do not use ableist metaphors or terminology in our product, marketing, or internal communications.
Ongoing Testing
We conduct regular accessibility testing with assistive technology users, including screen reader users, keyboard-only users, and users with cognitive and motor disabilities. Testing happens throughout development — not only before launch. We incorporate accessibility feedback into every sprint cycle.
Team Practices
Our team uses Google Meet with live captions, transcripts, and visual descriptions for all meetings. We share agendas in advance. We provide materials in accessible formats. When scheduling meetings with external participants, we ask what accommodations would make the meeting work best for them.
Known Limitations
We are a pre-launch platform and accessibility improvements are ongoing. If you encounter a barrier, please email us at accessibility@fullcircleaccess.co. We track all reported issues and prioritize fixes based on impact.
Third-Party Evaluation
We are committed to independent accessibility evaluation and will publish audit results as they become available. Our goal is to complete a third-party WCAG 2.1 AAA audit before our public launch.
Report a Barrier
If you encounter an accessibility barrier on our platform, please contact us: accessibility@fullcircleaccess.co
Our contact form lets you choose your preferred communication method — email, text, phone call, or video call — so we can respond in the way that works best for you.
We respond to accessibility feedback within 3 business days and work to resolve reported barriers as quickly as possible.
When you report an issue, please include the page, screenshot, or feature where you encountered the barrier, the assistive technology you were using (if applicable), and a description of what happened.
Contact
Accessibility questions and feedback: accessibility@fullcircleaccess.co